Return & Refund Policy

At Vendo, we want you to shop with confidence. If something isn't right with your order, we're here to help. This Return & Refund Policy explains when and how you can return products purchased through our platform.

You have 7 calendar days from the date your order is delivered to request a return or exchange. Returns requested after this window will not be accepted unless required by applicable consumer protection law.

You may return an item if:

The following items are not eligible for return:

Step 1: Contact Vee AI on Telegram or WhatsApp within 7 days of delivery and provide:

Step 2: Vee AI will log your return request and connect you with the supplier.

Step 3: The supplier has 48 hours to respond to your request. If they do not respond, Vendo support will escalate and resolve the matter.

Step 4: Once the return is approved, you will receive instructions on how to return the item.

Dispute Window: After delivery, you have 24 hours to report any issues. Your payment is held during this window and will not be released to the supplier until the window expires or the issue is resolved.

Refund Timeline: If your return is approved, your refund will be processed within 5 business days to your original payment method.

Delivery Fees: Delivery fees are non-refundable unless the return is due to Vendo or supplier error (wrong item, item not as described).

Partial Refunds: A partial refund may be issued if the item shows signs of use beyond what is necessary to establish its nature, characteristics, or functioning.

Exchanges are available for size or color issues, subject to stock availability. To request an exchange:

Exchange processing takes 7 business days after we receive and inspect the returned item.

Defective or wrong items: The supplier bears the cost of return shipping. Vendo will arrange pickup or provide a return label where possible.

Change of mind: If you are returning because you changed your mind, selected the wrong size, or no longer want the item, you bear the cost of return shipping.

Self-Delivery orders: For orders fulfilled via Self-Delivery, return shipping arrangements are made directly between you and the supplier, with Vendo mediating if needed.

If you and the supplier cannot agree on a return or refund, Vendo support will mediate the dispute. Our support team will review the evidence (photos, order details, communication history) and make a fair determination.

You can escalate to human support at any time by:

Vendo's decision in disputes is final for platform-related matters. For regulatory complaints, you may contact the Federal Competition and Consumer Protection Commission (FCCPC).

Suppliers on Vendo must:

Failure to process a valid return within the required timeframe may result in:

This policy is in accordance with the Federal Competition and Consumer Protection Act (FCCPA) and guidelines issued by the FCCPC. Your statutory rights as a consumer under Nigerian law are not affected by this policy.

For more information about your consumer rights, visit [www.fccpc.gov.ng](https://www.fccpc.gov.ng).

If you have any questions about this Return & Refund Policy, please contact us: